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Shipping & Returns

SHIPPING:

All packages will be shipped with USPS within 1-3 business days from the time that an order is placed unless the item is a pre-order in which case it will be shipped once it has arrived to us. Clients may select either first class mail, priority mail, or priority express mail with USPS. Once shipped, Darling Loves is not responsible for packages lost or stolen once we have received a shipping confirmation and confirmation of delivery. For packages valued at more than $200 we will require a signature at the time of delivery as a way to protect you and your purchase. We cannot guarantee the arrival timing of your package once it has been shipped by our carrier and we will not be held responsible for late arrivals. If you need something overnighted same day please reach out to us via email or our live chat and we will do our best to accommodate if possible. 

RETURNS: 

Our policy lasts 7 days. For online orders you have 7 days from when you receive your package to return your order. Please ship it back within 3-4 days so that we can have it back in the store by 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit. For local In Store Pick UP your return needs to be back in the store within 2 days from when you received your pickup confirmation. All acceptable returns will be offered a store credit. We do not offer exchanges at this time or refunds to original forms of payment. If you would like a different size we would recommend that you place a new order through our website. We politely stand by the timing of our return policy due to the nature of the items that we carry and decline any exceptions to this policy.

To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging with all original tags and barcodes attached. If for any reason we believe that the item has been used, if the item smells like cigarette smoke or any other odor is present, if animal hair is present, or if the item has been washed a store credit will not be issued and the item will be sent back at the client's cost.

If you need to make a claim on damaged items, please email us at darlingloves@gmail.com within 48 hours of receiving the order and include a description and picture of the damaged item. We will use our best judgment to determine if the item is refundable.

Several types of goods are exempt from being returned including any holiday final sale items or items marked in their description as final sale. This may include some of our party dresses, custom made items, or pre-order items. Many of our items are handmade and may have minor variances in them that the designer would not consider to be flaws, but rather a natural part of handmade process. These would not be considered damaged goods. Accessories including shoes, jewelry, hair accessories, underwear, swimwear and nightwear may not be returned due to sanitary reasons.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Books and Magazines

Sales Receipts must also be attached with all returns. Please allow 5-7 working days from receipt of a return for us to process a store credit. Once a store credit is processed you will receive a confirmation email along with a gift card code. Your Gift Card will not expire. Please note that the acceptance of the return of a product for store credit is in our absolute and sole discretion. We cannot take responsibility for lost or stolen packages.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial store credits are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your store credit will be issued in the form of a non-expiring gift card.

Sale items (if applicable)
Only regular priced items may receive store credit, unfortunately sale items cannot be refunded nor receive store credit. Any items marked Holiday Sale or Final Sale may not be returned for credit.

Exchanges (if applicable)
We only replace items if they are defective or damaged as as inventory allows. If you need to exchange it for the same item, send us an email at shopdarlingloves@gmail.com and send your item to: Darling Loves, 11650 Olio Road Suite 1000 #362, Fishers, IN 46037
We do not offer Exchanges due to fit or sizing or color. If you need a different size or color please return your item and place a new order on the website.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. We do not need the original purchasing receipt but we do need the name of the person who purchased the gift for you. They will not be notified of your return.

Shipping
To return your product, you should mail your product to: Darling Loves, 11650 Olio Road Suite 1000 #362, Fishers, IN 46037

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit.

Depending on where you live, the time it may take for your exchanged product (if item is damaged) to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.